Returns policy

Still not completely satisfied with the items you receive? Then you may return them.

You can notify us within 14 days of receiving the order that you do not want it after all. You can contact us by e-mail. Please state your name, the order number, the item and the reason for the return in the e-mail. That way we know to expect a return and can process it faster. After receiving this notification, we will send you a confirmation with a return form by e-mail. After you have notified us, you still have 14 days to actually return the order. Your shipment must reach us within this period, so please keep that in mind.

We may wait to refund you until we have received the goods back. Then we will refund you the total purchase amount including delivery costs as soon as possible, at the latest within 2 days after receipt of the return shipment. We will refund using the same means with which you paid, including standard shipping and/or other costs. If only part of the order is returned, these shipping and other costs will not be refunded.

If it is necessary to open the packaging, please do so as neatly as possible. Items being returned must be returned in their original packaging. The items must be unused.

Make sure our return address is clearly marked on the packaging:

Vargen & Thor
Verlaatsweg 29
1643LW Spierdijk
Netherlands

Attach the completed return form, which you received from us after you emailed us about the return, to the return shipment.

Always return your order to us using a traceable shipping method. Returns are at your own cost and risk.

After we have approved your return request (usually happens within 24 hours), please return the order to us as soon as possible. That way we can process your return quickly. The returned items must reach us within 14 days of your revocation e-mail.

Vargen & Thor (part of Puur Von) reserves the right to refuse returned items if they do not meet our return conditions (listed above).

Vargen & Thor (part of Puur Von) operates a warranty period of up to 30 days from receipt of the item.

The following complaints are not covered by the warranty:

- Extraordinary wear and tear
- Damage due to negligence
- Water, fall or impact wear

Then contact us, we will be happy to help you! You can reach us by phone at 06-22175539 or via e-mail to info@vargenthor.nl.

Of course, we always do our utmost to send your order to you in good condition. However, should it happen that your order is incomplete or damaged, please contact us. We will be happy to help you! You can reach us by phone at 06-22175539 or by e-mail at info@vargenthor.nl.

Gift cards are not covered by the right of withdrawal and cannot be returned.